The Blindman is proud to offer a Limited Lifetime Warranty as a reflection of our dedication to complete customer satisfaction.
The Blindman Products Standard Warranty
A limited lifetime warranty is extended to the original purchaser against defects in materials and workmanship. No other warranty is implied or given by TBM. Slight warping and discoloration on all window covering products are considered normal and are not covered under the warranty. Acts of God and normal fading and abuse are not covered under the warranty. Strings and other parts that wear out over time are not defects, they are just normal “wear and tear”, but are covered for 7 years from the date of original installation. Service repairs performed or attempted by unauthorized service agents will void the warranty. We retain the right to make a factory inspection to determine the cause of the problem. Inspection must reveal a manufacturer defect to be a covered warranty repair. All repairs not covered under our warranty must be paid in full at time of service. TBM warranty includes in-home services for 1 year from the date of the original installation. After the first year, warranty services are offered at your location, a trip charge will be assessed for this service. Blinds needing service may be brought or sent into one of our service locations. All shipping is the responsibility of the customer.
Covered Under a Limited Lifetime Warranty
The Blindman window coverings are covered for defects in materials, workmanship, or failure to operate for as long as the original retailer purchaser owns the product.
- All internal mechanisms
- Components and brackets
- Operational cords for a full 7 years from the date of purchase
Not Covered by a Limited Lifetime Warranty
- Any conditions caused by normal wear and tear
- Abuse, accidents, misuse or alterations to the product
- Exposure to the elements (sun damage, wind, water/moisture) and discoloration or fading over time.
- Failure to follow our instructions for cleaning and maintenance. (Can be found at www.theblindman.com)
- Cost of removal and reinstallation
The Blindman Custom Paint and Stain Policy
Paint- The choice of a custom color requires you, the customer, to supply a painted sample of the color to be matched.
Stain- Custom stain samples must be applied to the exact species of wood to be used in your order. At your request, your sales representative will supply you with a raw wood sample for you to stain and return to TBM as your “stain match sample”.
TBM will go to great effort to acquire the best possible stain and paint matches. But it is understood that it is not always possible to achieve a “perfect match” with all colors due to dye-lots, sheen difference, and fading or yellowing of existing paint. TBM will work to match the sample you have supplied to meet industry standards for paint matching. TBM cannot use paint or stain supplied by the customer, we use special formulations to achieve our finishes. You are responsible to make sure that the sample that you supply is the exact color you want to have matched. If not, and TBM is asked to rematch to a new sample, additional cost and labor charges may be added. After TBM has a good match you will be shown a sample of what has been matched for your job, and asked to sign off on it. Once you have given your okay, it will be your responsibility if you are dissatisfied with the color.
The Blindman Motorization Warranty
All motorization, both battery and hard-wire, are not included in TBM limited lifetime warranty. Motors, remotes and other hardware are under warranty for 3 years. With a 1-year in-home warranty covering manufacturer defects. Abuse of any kind is not under warranty. Re-programming and other in-home services are subject to the current TBM trip charge. Batteries are not under warranty. Blinds needing service may be brought or sent into one of our service locations. All shipping is the responsibility of the customer.
All balances not paid at installation are subject to 1.5% monthly interest charge plus all collection fees deemed necessary to collect this account. I hereby grant a purchase money security interest in the afore mentioned property and agree that until I have paid the unpaid balance, in full, ,that said property shall remain as personal property of The Blindman Inc. not-withstanding any installation, connection, or attachments to realty.
The Blindman Installation Policy
Projected installation dates are an estimate based on current installation. However, due to unforeseen circumstances, projected dates may change. Jobs are processed and installed in the order they are received. Orders will be held for lack of payment. Rushed jobs are discouraged but can be done. A 15% surcharge will be charged to any rush order. TBM factory is to determine time frame and ability to perform on all rush orders.
TBM requires all windows to be clear of all previous brackets at time of scheduled install. If there are brackets that have not been removed, our installer will remove them at a charge of up to $20.00 per window. TBM will not assume responsibility for any holes or damage caused or exposed by the removal of existing blinds.
All furniture or household items need to be removed in a 3’ radius from in front of all windows that will be receiving new window coverings. In the event that a TBM installer is required to move personal property, TBM assumes no responsibility if damage occurs. If property to be moved is substantial installation may be rescheduled and a trip charge charged for a follow up appointment. It is the customer’s responsibility to have windows ready for installation.
Repairs of existing blinds may not be done at time of a new order installation unless it is requested and paid for ahead of time.
All balances owed to TBM are required at time of installation!